Shipping & Returns
Shipping Policy
Shipment Processing Time
All orders are processed within one, to two, business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Orders that are considered to be special order or items that are crafted in a manner that is non-returnable can take additional shipping time and are often unable to be canceled or returned.
Incorrect Shipping Address or Address Changes
Items shall be shipped to the address the Customer has provided during checkout on the order details. If the customer’s address, for any reason, changes, or is invalid, and the product is lost as a result, or delivered to an address from which Customer cannot retrieve it, the customer is solely responsible for all loss, if shipped to the address supplied by the Customer during purchase.Upon delivery to the address, the Customer supplies when ordering, the product is considered to supplied and the contact completed, and no further liability is assumed by 40Thirty LLC, for customer’s actual receipt of item. If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you.
Lost or Stolen Packages
If for some reason your package becomes lost, please contact us so a claim with the courier can be filed. We will NOT ship another item until the courier contacts us with an approved claim. If you are concerned about theft, please use a shipping address to a business or other safe place. 40Thirty LLC is not responsible for stolen or misdelivered packages.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout, except for orders shipping to Hawaii, Guam and Puerto Rico. Please Note at this time we do not offer shipping outside the USA, Additional charges may apply for items outside the continental US, Alaska, Hawaii and Territories by require the payment of additional shipping charges.
Customs, Duties and Taxes
40Thirty LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Goods Policy
While we make every attempt to make sure packages arrive in perfect condition, on occasion a product does get damaged. If this happens with your package, please CONTACT US IMMEDIATELY!
In order to file a damaged goods claim, customer must contact 40Thirty LLC no later than 3 days after receiving the product. After 3 days, we are unable to accept damaged goods claims. If your item arrives damaged, please contact us immediately upon receipt.
40Thirty LLC cannot be held responsible for any product damages incurred during transit. 40Thirty LLC will, however, help the customer file a claim with the carrier, but, claims are subject to approval by the carrier.
If item is delivered with damages, please document all issues with pictures and contact us right away with the delivery slip and photos so we can assist you.
Return Policy
40Thirty LLC offers a 30-day refund/exchange policy on all uninstalled, unopened items, which are returned in their original packaging. The return shipping cost is the responsibility of the customer and ALL refunds are subject to a 20% restocking fee based on the total amount paid, excluding shipping charges. Shipping fees are non-refundable.
Items that cannot be returned include, any items that are clearly marked as “Non-Returnable” on our website, production orders, or orders which have otherwise been custom made.
If the box containing the item has been opened, the box has been tampered with, or if a return is attempted past the 30-day return window, the product will not be eligible for a refund or any type.
For orders where the reason for return is not a result of a 40Thirty LLC error, the customer will be responsible for shipping charges related to the return of the item, and a 20% restocking fee. We recommend all returns be shipped via a traceable, and reliable, carrier service, we are not responsible nor liable, for items lost or stolen during transit.
Any item that shows signs of wear or comes with destroyed packaging, upon return, will be documented and either a restocking fee will be applied, or there will be no return or refund, and the item will be sent back to the customer.